The VOICE of UPMC Shadyside Winter 2019–2020

In Their Own Words: Nick Redondo

Patients and their impressions of UPMC Shadyside

From driving a ship in the Navy to training pilots for USAir to opening his own coffeehouse in Friendship, Nick Redondo knows plenty about organizations and how they tick. “It’s about building a team,” says this father of four grown sons. “And building a team isn’t about barking out orders. It’s about listening to people and learning what they want and need — and bringing them together around your vision of how to make things better.”

And, after hip and knee replacements and three back surgeries, he also knows what works at UPMC Shadyside. “In the hospital you get to see firsthand how much they really do care about patients. It’s not fake. It’s a genuine concern for the patients and the community.”

Mr. Redondo also can turn to family for insights into health care. His wife, Joanne, is a nurse practitioner at UPMC Magee-Womens Hospital, and his sister and business partner, Joann, is a retired nurse who used to work with orthopaedic surgeons in the Shadyside operating room.

“In the hospital you get to see firsthand how much they really do care about patients...It’s a genuine concern for the patients and the community.”
- Nick Redondo

As a former patient and neighborhood leader, Mr. Redondo was invited to serve on the hospital’s Patient and Family Advisory Council. “Their goal is to see how they can keep improving every patient’s experience. I really admire that. I think it’s a great thing for an organization that big.”

A Friendship resident since 1959, Nick Redondo opened his coffeehouse, Friendship Perk & Brew, in 2017. His family owned the building — he grew up right across the street — and had leased it to a business that had become somewhat of a neighborhood nuisance. 

“So I went to various neighborhood groups and asked them what they would want in this building,” he recounts. “And they said that they would like to have a coffee shop on that site. I was delighted because I had wanted to own a coffeehouse ever since my Navy days in the 1980s. And I want my neighbors to be happy with what we’ve done.

“I have to say, too, that I am grateful to live in a neighborhood with such an outstanding hospital. I’ve had nothing but great experiences at Shadyside. Honestly, if it wasn’t for Shadyside, I would not be able to walk today.”